Refund and Returns Policy

Thank you for shopping at Tinnito. Please review our returns, exchanges, and cancellation policies below.

1. Return Policy

Our return window lasts 60 days from the date you receive your product. If 60 days have passed since delivery, we cannot offer a refund or exchange.

Eligibility Criteria

  • Defective or Damaged Products: Returns are generally only accepted for items with verified functional defects or damage.
  • Original Packaging: Items must be returned in their original packaging.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  • Change of Mind: We do not offer refunds if you simply change your mind. Exceptional circumstances may be considered at our discretion, provided proof of purchase is supplied.

Non-Returnable & Exempt Items

The following categories cannot be returned:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate, sanitary, or personal care goods
  • Custom-made or personalized products
  • Downloadable software products
  • Gift cards
  • Hazardous materials, flammable liquids, or gases

2. Order Cancellations

  • Cancellations are only accepted for full-priced items within 60 minutes of placing your order.
  • Because we process orders quickly, requests are time-sensitive. If you need to cancel, please email us immediately at [email protected] within the 60-minute window.

3. Refunds

  1. Inspection & Notification: Once your returned item is received and inspected, we will email you to confirm receipt and inform you whether your refund has been approved or rejected.
  2. Processing: Upon approval, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.
  3. Shipping Deductions: Original shipping costs are non-refundable. The cost of shipping will be deducted from your total refund amount.

Note: Refunds are finalized only after we confirm receipt of the returned item and verify all policy conditions have been met.

Late or Missing Refunds

If you haven’t received your approved refund yet:

  1. Re-check your bank account balance.
  2. Contact your credit card provider—it may take several days before the refund officially posts.
  3. Contact your bank to inquire about pending processing times.
  4. If you have completed these steps and still have not received your refund, please contact us at [email protected].

4. Exchanges

We only replace items if they are functionally defective or damaged upon arrival. To exchange an item for the exact same model, send an email to [email protected].

5. Shipping Returns

  • Return Shipping Costs: You are responsible for paying all shipping costs associated with returning your item.
  • Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  • Delivery Times: Depending on your location, the time it takes for an exchanged product to reach you may vary.

Contact Us

For any questions regarding returns, exchanges, or cancellations, please reach out to our support team: