At Tinnito, we offer FREE standard shipping on all orders. Every order includes end-to-end tracking so you can follow your purchase every step of the way. Once your order dispatches, we will email you a tracking number and direct link. (Please allow up to 48 hours for tracking information to update).
Need help? Contact our support team anytime at [email protected].
Frequently Asked Questions
How do I track my order?
Once your order ships, we’ll send you an email containing your tracking number and link. You can also Track Your Order Here.
Will I have to pay taxes and duties?
Depending on your destination country, your package may be subject to local import duties, taxes, or customs fees. These charges are the responsibility of the recipient and are not included in our shipping costs. Please check with your local customs office for specific details.
What if my package is lost, stolen, or arrives damaged?
While every item is thoroughly inspected before leaving our warehouse, unexpected incidents can happen during transit.
- Damaged or Lost in Transit: Once a package leaves our facility, carrier handling is beyond our direct control. If your item arrives damaged or goes missing in transit, please reach out to the shipping carrier directly to file a claim. You can also contact us at [email protected]—we’re happy to assist you through the process.
- Stolen Packages & Address Errors: Please double-check your shipping details at checkout. Tinnito is not responsible for stolen packages after delivery confirmation or delivery issues resulting from incorrect shipping details entered by the customer.